Willow Glen Auto Repair

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Category Archives: Auto Maintenance

April is National Car Care Month

You might be thinking, as I was when I first read this, what on earth!! This is just another gimmick devised by auto shops to market to the uninformed or gullible! (and I work for an auto shop!) So I started to read on and found out that yes, in actuality there is such a thing and it was (is) formed by an actual legitimate organization. A not-for-profit in fact! Their goal is car care awareness. So you might be thinking, “I’m aware! If my car starts everything is good, and when it doesn’t, well I’ll figure that out.” Don’t worry, I understand. Car care is about as high on my list as cleaning my refrigerator coils. Let’s face it I would much rather spend my money on a new pair of shoes than an oil change! However, I would also much rather go on a vacation than HAVE to spend that money, replacing my transmission! So there is a balance…. National Car Care Month is about that balance, learning preventative care for your vehicle so you can afford the shoes and the vacation. It’s allowing ... read more

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Auto Maintenance

Coolant vs. Air Conditioning

With Warm weather FINALLY approaching us in Northern CA, ( I know we are big babies) its time to start thinking about Air Conditioning…. A common misunderstanding or mistake for a customer to make is that there is a connection between the air conditioning system and the coolant system. First of all, they are two separate systems. In simplest terms, the coolant system cools your vehicles engine and the air conditioning cools you. With that said – if your auto repair shop is checking your coolant do not assume they are checking your air conditioning or anything related to it. For the most part these systems are separate of each other. The Air Conditioning system uses a refridgerant most often referred to as freon to keep the air conditioning system cold. Most A/C repairs are best left to a repair shop. Recharging the refrigerant, in particular, requires special equipment that most people don’t own. On the other hand, adding coolant, or anti-freeze is simple enough to do on yo ... read more

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Auto Maintenance

Guzzling Gas?

Gas prices are going crazy! UP, UP and Up it seems and always before summer time, when we tend to travel more! So what can you do to get better mileage on a tank of gas? Well first of all keeping up with your car’s repair and maintenace. A tune-up, proper tire pressure and a clean air filter all help. But did you know that your driving habits can have as much or more of an affect on how much gas you burn? By changing your behavior behind the wheel, you can do the environment and your pocket-booka few favors. Accelerate more gradually. No more “Pedal to the Metal”! The harder you press the gas pedal the more juice you’re pouring down the hole. Anticipate stops. By keeping an eye ahead of you by half a block or so, you can see a light changing red and take your foot off the gas earlier. This does not mean you need to create a driving hazard but give yourself some time and don’t be in such a hurry. (its good for your heart too!) By coasting i ... read more

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Auto Maintenance

Is it time for new tires?

How in the world do you know when you “need” or “have” to replace your tires. If you’re like me, you depend on your auto repair shop or mechanic to tell you “when”. Or if your like me, you don’t want to spend money on something so ugly (yet necessary) as tires! Well, good tires can save you money and your life. Hm mm, well I guess those are my two favorite reasons to do most things. So here’s the scoop….driving on worn-out or low-grade tires is dangerous. It is estimated by the National Highway and Traffic Safety Administration that more than 400,000 fatalities and 10,000 injuries occur each year due to tire failure. Although your own death would be horrible, the death of another due to your lack of attention is worse. If your tire blows out on the road and you spin out, in say 6 lanes of traffic…..Yikes! The damage to your car and/or others around you could be devastating. (you know those center divides are made of concrete) In addition, tires that have low tread and/o ... read more

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Auto Maintenance

Women & Auto Repair Shops

Ok, so I know this may seem like an oxymoron. Like the two do not go, but that is further from the truth. Woman are in a need to know category. They know a ton about all the things they need to know, enough to make them dangerous! Woman HAVE to know something or a lot about almost everything in this world. They function in so many levels of society, moving quickly and discreetly from one responsibility to the next, often assuming the role of the ever present and ever focused. It’s a gift really an ability to function rationally an emotionally. OK, these are generalizations but you get the point. However, when it comes to auto repair we have to be aware of the stealth and knowledge. Woman make up an estimated 60% – 80% of the automotive customer base. That is huge. So in response we need to be considerate of them and their perceptions. Woman are concerned with the organization and cleanliness of a place and their customer service. While men are most concerned with the ... read more

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Auto Maintenance

Automotive Repair and the Basics

In all of marketing right now you hear the term “Back to Basics” or “Back to School Basics” or something about narrowing down things to what you really “need” (need being relative). Automotive Repair can be one of those purchases that is difficult to determine what is really basic or necessary. There are so many confusing messages out there when it comes to Auto Repair and what is basic or common or needed and what is “fluff” or “up-sale” or “dishonest”. If you are like me, not a mechanic and dependent on what your mechanic or shop tells you, then this question is even more difficult to answer. I think a lot of it depends on trust and mutual respect. There is a balance between the shop owner/manager and customer that has to be present. This balance comes from the realization that you both need each other. You as the customer, more often than not, are not going to fix your own vehicle. The shop owner/manager needs you and your business to keep him IN business. I realize th ... read more

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Auto Maintenance

Auto Repair and Cleanliness seem to be an oxymoron…

Why is it that these two subjects, Auto Repair and Cleanliness, seem to contradict one another? Not to mention, the fact that you are up against two opinions in regards to the subject. The first is that if an auto repair shop is clean then they don’t repair autos well. The second is that if they aren’t clean then they are disorganized and don’t care about your vehicle. Now granted there are many variations on these two opinions but the fact is how do you rectify them? We think that cleanliness is always better. It makes a better statement about the work that the auto repair shop does. It states that they pay attention to detail and are concerned with the customer’s needs and perceptions. Besides who wants to go in and drop off their car and come out with grease on their hands or shirt. If you don’t want to fix your own car that’s why you bring it in. In addition, cleanliness can mean better organization which translates to you, as a customer, to lower prices. If tech and ... read more

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Auto Maintenance

October is National Car Care Month

The very title sounds like a sales pitch but I guarantee that it is a real thing. It is sponsored by the National Car Care Council. An organization that’s motto reads, “Be Car Care Aware”. Their idea is simple the better care you take of your vehicle the less money it will cost you in the long run. “Be Car Care Aware” is a consumer education campaign about the benefits of regular vehicle care, maintenance and repair. Car Care Month is conducted by individual shops around the country in an effort to help people to take better care of their vehicle and therefore better care of their pocket book and the environment. B&C Auto Center provides quality car repair and maintenance in San Jose. We are participating in Car Care Month starting today. We want to protect our customers’ second largest investment by providing the proper care and maintenance of their vehicle. Regular maintenace checks and minimal service checkups can greatly reduce the cost of car ownership. Visit us, y ... read more

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Auto Maintenance

Tire rotation – when and why?

If you are like a lot of people in the world you may not even know that your tires on your vehicle need to be rotated, let alone why. Well, we are here today to tell you that yes they do need to be rotated on a regular basis and we can tell you why. Lets face it without tires on your vehicle you wouldn’t get very far! Even without just one tire on a four tire vehicle you wouldn’t travel very much distance. Tires are the legs of the vehicle, it is recommended that they be rotated every 3,000 to 5,000 miles depending on miles covered and type of driving. Tire rotation can be done at the same time as your oil change or maybe every other oil change this will help you remember. Tire rotation helps with evening out tire wear by allowing each tire to serve in as many of the vehicle’s wheel positions as possible. Tire wear on a vehicle typically equipped with four tires show up the most on the front tires. The tasks encountered on a front-wheel drive vehicle are much different tha ... read more

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Auto Maintenance

Winterize your vehicle….

Most of you might say, “Why would an auto repair shop in San Jose, CA write about winterization? They don’t even know what winter is?” Well, there is some truth to that, however we Californian’s like our vehicles and tend to travel in them, especially to the snow. (we have to visit, because it is not readily available) Anyway there are some things you should check no matter where you live to make sure your vehicle is ready for climate changes. 1. Check your fluids – this means, oil, anti-freeze; Oil needs to be the right viscosity, or thickness for this time of year. Oil will often thicken the colder it gets which keeps it from properly lubricating. In regards to anti-freeze or coolant every vehicle requires a certain mixture of coolant tot water. Your owner’s manuel will tell you. If either fluid needs changing or exchanging your best bet is to bring it to a local shop, they can take care of it quickly and have the syst ... read more

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Auto Maintenance